Refund policy
At Marvello, we strive to provide our customers with the highest-quality products on the market that meet their expectations for design and style. We understand that sometimes a product may not meet your needs, and we want to make the return process as smooth as possible. We have a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a return. Even if you have used it!
Eligibility:
To be eligible for a return, the item needs to be in its original state, with all parts complete, and the packaging must be intact and in good condition.
To be eligible for a return, the item needs to be in its original state, with all parts complete, and the packaging must be intact and in good condition.
Merchandise & Bundles:
Merchandise returns are accepted if items are complete and returned in their original packaging, where applicable. For promotional bundles or quantity breaks, all items within the bundle must be returned together to qualify for a full refund.
How to Initiate a Return:
To initiate a return, please contact our customer service team directly at info@shopmarvello.com. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.
To initiate a return, please contact our customer service team directly at info@shopmarvello.com. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.
Costs & Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a factory defect, transit damage, or an incorrect item. Original shipping fees are non-refundable. Please note that delays caused by local customs clearance or packages abandoned at international borders are outside of our control and do not qualify as valid reasons for a return or refund.
Registration and Inspection:
Returns are handled directly through Marvello's Customer Support system. When submitting a return request, customers should provide a valid reason and any supporting evidence. All items are carefully inspected within 5–7 days of receipt at our facility, and customers will be notified of the refund outcome via email.
Exchanges:
If you would like to exchange your item for a different variant or color, please submit your request within 30 days of delivery. Items must be returned complete and in their original condition. Once the return is inspected and approved, store credit or a replacement voucher will be issued via email to place a new order. Direct item-for-item automated exchanges are not offered.
Return Denial:
Marvello reserves the right to refuse returns that do not meet our return policy guidelines. Items returned outside the eligible 30-day return period will be denied. Returns sent back to any address or fulfillment center other than the specific return address provided by our support team via email will not be accepted or refunded.
Defective or Damaged Items:
If your order arrives damaged, defective, or in the wrong color or variant, please contact our support team within 14 days of delivery to report the issue. To help us resolve the issue quickly, please include a photo of the item and its packaging. We will review your case and arrange a replacement or refund as appropriate.
Order Cancellation:
After an order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of this, we cannot always guarantee that an order can be canceled or altered in time. If you wish to cancel, please contact us as soon as possible at info@shopmarvello.com. We will do our absolute best to assist if your order has not yet left our fulfillment center.
For any questions or concerns regarding our return policy, please contact our customer service team directly at info@shopmarvello.com.